Contract Terms
Contract Terms and conditions. Payment terms and refund policy
IDENTIFICATION DATA:
Company Name: Top Realty Solutions SL
Company address: San Francisco Avenue 6, Los Cristianos, 38650, Santa Cruz de Tenerife
NIF: B67988139
Email: toprealtysolutions.es@gmail.com
Domain name: tenerifebnb.shop
A reservation will be confirmed as follows:
Once the reservation request has been made and the payment has been made, an email will be sent to the customer with the reservation summary
Payment for the reservation can only be made by credit card allowed by the platform.
A deposit will be requested upon entry into the accommodation. This deposit will be requested and then returned to the customer directly by the person in charge of giving the keys to the accommodation.
Prices and stays
The prices of each accommodation, indicated on the web page, are per night.
To obtain the final price of each accommodation, you must enter the page of the selected accommodation and specify the exact dates and the exact number of people.
Children are taken into account in the calculation. Babies (0 to 2 years old) are not counted, meaning those who sleep in cots. If a cot is needed, it is necessary to indicate this at the time of booking.
The price includes the taxes in force at the beginning of the season, Top Realty Solutions reserves the right to change them if they are modified once the season has started.
The minimum number of bookable nights is 3 but may vary on specific dates such as long weekends, Holy Week, Christmas, etc.
Changes and cancellations
A change in the reservation may involve costs based on the proximity of the arrival date. In this case, it must be communicated to our staff as soon as possible.
Once the reservation is confirmed, the cancellation costs will be applied which are expressed below:
- Cancelling up to 61 days before the start of the stay, the costs are 0%.
- Cancelling between 60 and 0 days before the start of the stay, the costs are 100%
Refund
In the event of a cancellation of a reservation eligible for a partial refund, as established in the previous point, the refund will be made using the same payment method. If this payment method is not possible, the refund will be made via bank transfer.
To initiate a refund, you can contact us at customer@tenerifebnb.shop, providing the booking number received by email.
We will notify you once we receive your request and let you know whether or not the refund has been approved. If approved, you will be automatically refunded within 10 business days. Please note that it may take some time for the refund to be processed and credited by your bank or credit card company.
Check-in and check-out times
Check-in time is from 3:00 p.m. to 8:00 p.m. for the day of arrival indicated in the confirmation and check-out time for the day indicated in the confirmation by 11:00 a.m. unless another time is agreed upon at the time of booking. Changes to these times depend on the availability of the accommodations and the person in charge of collecting the keys.
Reservations with check-in after 8:00 p.m. will incur an additional cost of €20.
Top Realty Solutions' Responsibility
Top Realty Solutions is responsible for ensuring that the client has accommodation reserved on the dates established and that if in the event of force majeure it is not possible to accommodate in these, it will refund the total price paid.
A 24-hour customer service telephone service is available during the stay.
Customer obligations
Inform of the arrival time at the accommodation as well as provide the flight number (if any).
The customer must be in compliance with the maximum number of people contracted at all times, visits to the accommodation being prohibited.
Pets will only be allowed in those accommodations that specify this on their page, being prohibited in the rest of the houses and being an obligation of the customer to inform if he wishes to bring it with him.
Inform of possible incidents that may occur in the house during the stay.
With the entry into force of the Spanish Royal Decree 933/2021, from December 2, 2024, each guest will be asked to provide the following information at check-in:
- Identity document
- Residential address
- Mobile number
The client undertakes to leave the accommodation in the same conditions in which he found them upon arrival. He will be responsible for any damages caused during his stay.
Complaints
Top Realty Solutions is not responsible for a subsequent complaint, in the event that no complaint was made at the time of the stay or arrival at the house.
Recommendations
It is recommended that clients bring the personal documents of each of the occupants.
If the client has any dangerous allergy or any physical or mobility deficiency, we recommend that they inform us at the time of making the reservation as there may be some accommodations that are not suitable.